Where can our orders be shipped to?
Welcome to our online store, which exclusively serves customers in the United States. We’re delighted to offer our products to our fellow U.S. residents only, ensuring fast and reliable deliveries. Unfortunately, we are unable to process international orders currently. I appreciate your understanding！
How long does it take to process orders?
We generally process orders within 1-2 business days.
What is the daily order cutoff time?
Our order cutoff time is 5:00 pm (MST), Monday – Friday. On Friday, orders after 5:00 pm (MST) will be processed and shipped next Monday (holiday extension).
How long is the product shipping time?
The product shipping time is 2 to 5 business days for DHL Express. The delivery time is usually 3 to 7 business days.
Note: Please check whether the receiving information is correct before paying for the order, and it cannot be changed after delivery.
How is the shipping cost calculated?
Orders over $99.99 (including) ship for free. However, we charge $8.99 for shipping on orders under $89.99.
Who pays the tax?
The customer is not responsible for any taxes, and the merchant is responsible for all taxes.
What if the shipping time is too long?
If the shipping time is longer than 60 business days, please confirm whether your receiving information is filled in completely. If the receiving information is incorrect, please be responsible for it yourself. If you fill in the correct information, you can contact our customer service and choose to resend or refund.
What if the order processing time is too long?
If the order takes longer than 10 days to process without special instructions, you may request a refund now, or we will reschedule your order and compensate you with a $10 coupon.
What if the package is lost in transit?
The merchant is not responsible for parcels lost in transit. If you can not check the parcel information on the official website, or the parcel information shows lost, you can contact customer service to provide the order number. We will contact the logistics company for processing.
Need assistance? Contact us
Should you require any assistance or have inquiries about this policy, please reach out to our dedicated customer service at +(1)(256) 658-4868.
